Terms & Conditions

1. Eligibility

You must be at least 18 years old, or the age of majority in your country, and able to enter into a binding agreement to use Vitameen. If you use the Service on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

2. What Vitameen Is — and Is Not

Vitameen is a marketplace that connects customers who need groceries with nearby stores, and that lets stores swap stock with each other and request stock from distributors.

Vitameen does not sell, stock, prepare, deliver, or inspect groceries. We are not a party to any transaction between users. Pricing, availability, quality, payment, pickup, and delivery are agreed directly between the customer, store, or distributor involved, and the responsibility for them lies with those parties.

3. Your Account

• Sign-In: Your account is tied to your mobile number, which you verify with a one-time code, and protected by a security PIN that you choose. Optional biometric unlock is handled entirely by your device.
• Accurate Information: You agree to provide accurate and current information and to keep it up to date, including your name, business details, and address.
• Keep It Secure: You are responsible for your PIN, your device, and everything done through your account. Tell us promptly at support@vitameen.co if you suspect unauthorized use.
• One Person, Your Own Account: Do not share your account or create accounts using someone else's identity or number. A single account may hold more than one role.
• Representatives: A Store or Distributor may invite representatives to act for the business. The business is responsible for the people it invites and for everything they do on its behalf.

4. Roles

• Customers: Customers post grocery requests — typed items or photos of a grocery list — receive offers from nearby stores, and choose the offer they prefer.
• Stores: Stores respond to nearby customer requests with offers, can swap stock with other stores, and can request stock from distributors.
• Distributors: Distributors respond to stock requests from stores.

Stores and Distributors must be approved through business verification before they can respond to requests.

5. Requests, Offers, and Transactions

• Requests: A request is shown to eligible stores or distributors within the distance radius set by the platform. Requests expire after the period shown in the app.
• Offers: A responder may submit an offer. The requester may select one offer; the responder must then confirm it within the confirmation window shown in the app, or the offer lapses.
• A Confirmed Offer Is a Commitment: Once an offer is confirmed, both sides are expected to honor it in good faith, including the agreed items, quantities, price, and pickup or delivery arrangements. Decline or withdraw only for a genuine reason, and do so promptly through the app.
• Contact Details: Business names, addresses, and contact details are shared between the two parties only after an offer is confirmed, so that you can complete the transaction.
• Payment and Fulfillment: Payment, pickup, delivery, returns, and refunds are handled directly between the parties outside Vitameen. We do not process payments, hold funds, or guarantee that a transaction will be completed.

6. Business Verification

To verify a business we ask for the owner's identity document (front and back) and the business's company letterhead. You confirm that every document you submit is genuine, belongs to you or to your business, and that you have the right to share it.

We may approve, deny, or later revoke verification at our discretion, for example if documents turn out to be false or the business stops meeting our requirements. A denied applicant may resubmit with corrected documents. How we handle these documents is described in our Privacy Policy.

7. Messaging

Each request or offer has an in-app conversation between the parties involved. Conversations stay open for a limited time after an offer is confirmed, and the app warns you shortly before they close. Messages may be reviewed by authorized staff if a safety or abuse issue is reported. Do not use messages to harass, threaten, or deceive anyone, or to move users to off-platform scams.

8. Acceptable Use

You agree not to:

• Break the Law: Use the Service for anything unlawful, fraudulent, or deceptive, or to trade goods that are illegal, counterfeit, stolen, expired, or unsafe.
• Post False or Harmful Content: Submit false requests, misleading offers, or fake documents, or upload images that are unlawful, offensive, or that you have no right to share.
• Abuse Other Users: Harass, threaten, discriminate against, or impersonate other users, or collect their information for any purpose other than completing a transaction.
• Manipulate the Marketplace: Create fake requests or offers, game ratings or matching, or bypass the platform to avoid the Service's rules.
• Interfere with the Service: Probe, scrape, reverse-engineer, overload, or attempt to gain unauthorized access to the Service, its servers, or other users' accounts.

9. Your Content

You keep ownership of the content you submit, such as request details, grocery list photos, offers, messages, and your profile photo. You grant Vitameen a limited, non-exclusive license to host, process, and display that content only as needed to operate the Service — for example, to show a request to matched stores. You are responsible for your content and confirm you have the right to submit it.

10. Product Information and Compliance

• Stores and Distributors: Stores and Distributors are solely responsible for the groceries they offer, including accuracy of descriptions and prices, quality, freshness, expiry dates, storage, labeling, and compliance with the food-safety, licensing, tax, and consumer-protection laws that apply to them.
• Customers: Customers are responsible for checking the items they receive and for raising any problem directly with the store.
• Allergies and Dietary Needs: Vitameen does not verify ingredients or allergen information. Check labels and confirm directly with the store whenever allergies or dietary requirements matter.

11. Notifications

With your permission, we send push notifications about offers, messages, nearby requests, and status changes. You can choose which categories you receive in Notification Settings or turn notifications off in your device settings. Some essential notices about your requests may still appear in the in-app notification inbox.

12. Fees

Vitameen is currently free to use. If we introduce fees we will tell you in the app before they apply, and they will not apply to a transaction already in progress.

13. Suspension, Termination, and Deletion

• By You: You may stop using Vitameen at any time and can delete your account from Account Settings → Delete Account in the app, or by emailing support@vitameen.co.
• By Us: We may suspend, block, or terminate an account, with or without notice, if we reasonably believe you have broken these Terms or the law, put other users at risk, or if we are required to by a legal authority.
• Effect: When an account ends, your access stops and your data is handled as described in our Privacy Policy. Confirmed transactions that were already agreed remain between the parties involved.

14. Intellectual Property

The Vitameen name, logo, app, and website, and all software and design behind them, belong to Silver Axis Ltd or its licensors. We grant you a personal, limited, non-transferable, revocable right to use the app for its intended purpose. You may not copy, modify, distribute, or create derivative works from the Service except as the law allows.

15. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we make no warranty that the Service will be uninterrupted or error-free, that any request will receive offers, or that any user is who they say they are or will honor their commitments. We do not endorse any store, distributor, or customer, and verification is a check of documents, not a guarantee of quality or conduct.

16. Limitation of Liability

To the fullest extent permitted by law, Vitameen and Silver Axis Ltd, and their directors, employees, and partners, are not liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of the Service or from any transaction, dispute, or interaction between users — including the quality, safety, delivery, or non-delivery of groceries. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim or USD 100. Nothing in these Terms limits liability that cannot be limited by law, or any consumer rights you have under the law of your country.

17. Indemnity

You agree to indemnify and hold Vitameen and Silver Axis Ltd harmless from claims, losses, and expenses (including reasonable legal fees) arising from your content, your breach of these Terms or the law, or your dealings with other users, to the extent permitted by law.

18. Privacy

Our Privacy Policy explains what information we collect and how we use and protect it. It forms part of these Terms.

19. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page always reflects the current version, and significant changes will be announced in the app before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Silver Axis Ltd is established, without regard to conflict-of-law rules. Disputes will be brought in the courts of that jurisdiction. This does not take away any mandatory consumer-protection rights you have in the country where you live. Please contact us first at support@vitameen.co so we can try to resolve any concern informally.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a business reorganization. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.

22. Contact Us

For questions about these Terms or to report a concern:

• Email: support@vitameen.co
• Operator: Silver Axis Ltd