Delete Your Account

Account and data deletion for Vitameen

Effective Date: October 16, 2026

Last Updated: October 16, 2026

You can delete your Vitameen account and the personal data attached to it at any time. This page explains how to do it, what is deleted, and what we may keep.

1. Delete Your Account in the App

This is the fastest way and takes effect immediately:

  • Step 1: Open Vitameen and sign in.
  • Step 2: Go to Account Settings and tap Delete Account.
  • Step 3: Enter your security PIN to confirm. Deletion cannot be undone.

2. Request Deletion Without the App

If you can no longer open the app — for example you lost your phone or uninstalled it — email support@vitameen.co from the email address on your account, or tell us the mobile number registered to the account. Use the subject line "Delete my account."

To protect you from someone else deleting your account, we may ask you to confirm that you own the mobile number, for example with a one-time verification code. We will confirm by email once the deletion is complete.

3. What Is Deleted

When your account is deleted, we delete or anonymize:

  • Profile Information: Your name, mobile number, email address, profile photo, country, and security PIN.
  • Business Details: For Store and Distributor accounts: business name, address, and map location.
  • Uploaded Images: Grocery list photos and, where applicable, the identity and letterhead documents you submitted for business verification.
  • Requests, Offers, and Messages: Your requests, offers, and conversation history, which are no longer accessible to you or tied to you.
  • Device and Notification Data: Push notification tokens, notification preferences, and your notification inbox.

4. What We May Keep

We may keep a limited amount of information where we are required to by law, or where it is needed for audit, fraud prevention, or resolving a dispute — for example, a record that a transaction between two parties took place. Information we keep is limited to what is necessary, is not used for any other purpose, and is deleted or anonymized once it is no longer needed. Backups are overwritten on their regular schedule.

5. Things to Know Before You Delete

  • Permanent: Deletion cannot be undone. If you want to use Vitameen again, you will need to create a new account.
  • Other Roles: Deleting the account removes every role on it — Customer, Store, and Distributor.
  • Open Transactions: Complete or cancel any confirmed transactions first, because the other party will no longer be able to reach you through the app.
  • Messages Already Sent: Other users may keep copies of what you sent them, such as details of a confirmed transaction, outside our control.

6. Delete Some Data Instead of Everything

If you only want to remove certain information, you can edit your name, email, profile photo, business details, and address from Edit Profile, and turn off location, camera, photo library, or notification permissions in your device settings. For other requests, email support@vitameen.co. See our Privacy Policy for the full details of how we handle your data.

7. Contact Us

For help with deleting your account or data: